Frequently Asked Questions (FAQ)

How do I place an order?
Choose the product you want, click “Add to Cart” or “Buy Now,” and complete the payment through our secure checkout.

Do you have a physical store?
No, Eurasun operates exclusively online.

Do you ship to my country?
Yes. We ship to most English-speaking and international destinations. Shipping options will appear automatically at checkout based on your location.

How long does delivery take?
• Processing time: 1 to 3 business days
• Delivery time: 5 to 12 business days
You will receive your tracking code via email once your order has been dispatched.

What payment methods do you accept?
Visa, Mastercard, Amex, PayPal, Shop Pay, Apple Pay, and Google Pay depending on the device.

Can I pay on delivery?
No, all payments must be completed online.

Can I change my order or address?
Changes can only be made before the order is processed.
To request a modification, write to:
soporte@eurasun.com
Once the order has been shipped, changes cannot be made.

Can I add more items to an existing order?
No. If you wish to purchase additional items, please place a new order.

Where do the products ship from?
We ship from logistics centers located in the United States, Europe, and Asia. Orders are shipped from the warehouse best suited for your location.

I only received part of my order
This may happen when items are shipped from different warehouses. Separate tracking codes will be provided.

Returns and warranty
You have 7 days for dissatisfaction returns and 30 days for manufacturer defects.
To begin the process, contact us at:
soporte@eurasun.com

My order is delayed
Check your tracking information. If the estimated timeframe has passed, contact us for assistance.

Need more help?
You can reach our support team at:
soporte@eurasun.com